FAQ

Frequently asked questions

Where is my order confirmation?


You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact gelephantorders@gmail.com




Can I return my item for a refund?


For more information on our return/exchange policy please click, here.




An item I want is sold out? Do you restock your inventory?


We do not reprint most items once they have sold out. Limited releases will not be restocked once sold out.




Can I cancel my order?


Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.




How can I change something on my order?


Assuming the desired change is applicable, please contact gelephantorders@gmail.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.




When will my order ship?


Please allow 24 - 48 hours from the time your order is placed for processing and verification.




Can I contact you directly with any questions?


Please email gelephantorders@gmail.com with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 9:00 am to 6:00 pm PST.