SHIPPING & RETURNS

Shipping Policy

When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.

Please allow 24 - 48 hours for order processing before an order ships. 

*For any national weather delay, please allow 1 additional business day for processing.

Return & Exchange Policy

Cancellations are currently not allowed.

All returns and exchanges must be authorized by us before exchanging merchandise. Simply email gelephantorders@gmail.com to start your return/exchange process. 

After your exchange shipping is confirmed in transit, we will send out your new item(s). 

Unfortunately, if your request is not accepted through for a return or exchange, that means your order conflicts with one or more of our policy's requirements below:

Please note: Refunds and/or cancellations are currently not allowed. All exchanges must be authorized within 14 business days (of the order's delivery date or in-store purchase date) by us before exchanging merchandise.The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions. 

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© 2020 Giant Elephant 

Online clothing boutique store

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